Instant Eligibility Verification System (IEVS)
UI design for applicants to apply and be verified to receive benefits, ADA and WCAG compliant
The strategic approach behind the IEVS redesign was to turn a dense, data-heavy workflow into an intuitive and accessible user experience without disrupting the integrity of the underlying system. Working closely with the data engineering team, I mapped out key pain points and opportunities for simplification, ensuring that the front-end design aligned seamlessly with backend logic. The redesigned interface introduced modern UI patterns, scalable input fields, and accessible design principles, improving clarity, speed, and user confidence. Built entirely in Figma, the system allowed for rapid iteration and cross-functional collaboration.
ROLE
Brand Strategy
Art Direction
Visual Identity
UI Design
The strategy focused on making complex processes feel simple, ultimately resulting in a cleaner, more efficient platform that boosted internal efficiency and reflected a more modern digital identity for the organization.
Problem Framing & Strategic Intent
The Income Eligibility & Verification System (IEVS) was burdened by an outdated, overly complex interface that made data entry cumbersome and error-prone, ultimately slowing down critical internal workflows. The system’s dense structure and lack of modern usability standards created friction for users and limited overall efficiency. The strategic intent was to transform this legacy tool into a streamlined, user-friendly platform that aligned with backend infrastructure while dramatically improving the front-end experience. By simplifying workflows, modernizing the UI, and applying accessible design principles, the goal was to enhance usability, reduce friction, and position the system as a more effective, intuitive tool for daily operations.
Challenge: Modernize a complex, legacy system without disrupting critical backend processes, while significantly improving usability for data-heavy workflows.
Strategic Aim: Design a streamlined, accessible UI that simplified data entry, enhanced user efficiency, and aligned seamlessly with existing backend infrastructure.
Old Logo
New Logo
Breakdown
To solve this, we began by conducting a thorough audit of the existing IEVS interface to identify pain points and inefficiencies in the user journey. Partnering closely with the data engineering team, we mapped out the system’s backend logic to ensure design alignment with technical constraints. I then led the redesign in Figma, creating a modular UI system that introduced modern design patterns, expanded input fields, accessible typography, and bold, intuitive CTAs. We prioritized clarity, hierarchy, and responsiveness, ensuring users could input and access data quickly and accurately. Throughout the process, we maintained a rapid feedback loop across teams, allowing for iterative improvements and a smooth transition to the new experience. The result was a significantly more efficient, user-centered system that improved accuracy, reduced cognitive load, and elevated the organization’s overall digital maturity.